Time
April 1, 2019 → August 20, 2019
Industry
BusinessEnterprise CommunitySaaS
Summary
• Proposed a collaborative document product initiative that could integrate 10+ other product modules of lexiangla.com; Gathered market intelligence, led competitive research on 40+ companies and produced 10+ reports on relevant B2B SaaS markets, successfully persuading key PMs and engineers into supporting the initiative
• Led a 5-person cross-functional team to design, develop and iterate an MVP sponsored by the Product Director; delivered a functional prototype that could lead to 20% reduction in time needed for client onboarding and admin customization
• Initiated efforts on data-driven decision making and operations: (1) Prototyped a data dashboard that centralized customer data for lifecycle tracking, enabling proactive customer operations and 15% increase in retention (2) Processed 5k+ textual user feedback with Python, ran cluster analysis, and identified prioritization metrics for 100+ feature requests
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